njoy even more value from your Privilee membership!

What are “Privilee Collections”?

Privilee Collections offer you special rates and package deals at selected partner venues. From fun-filled experiences, dining discounts, pampering treatments, extra gym sessions and more, there is something for everyone!  

Where do I find the vouchers?

You can browse all Privilee Collections in your app, find them on your home screen under "Collections" and click the -> sign to browse them all. You can also view Collections on hotel venue cards, for example search "Waldorf Astoria Palm Jumeirah", tap the name and all of the venue details will appear- including the Collection offers available.

How do they work?

Collections are purchased directly through your Privilee app- we’ve made the process very simple for you. 

Explore the Collections available within your app, select the Collection you’d like to buy and use the card you have saved on file to purchase. The Collection is stored on your app until you’re ready to use it. 

Some Collections need to be used by a specific date, a Friday brunch for example, whereas other vouchers have a longer expiry date. This information is detailed within each voucher, so make sure you use your Collection in time. 

How do I redeem my Collection?

Follow these steps: 

  1. Tell a member of staff you’d like to use a Privilee Collection Offer (at the time of booking and when requesting your bill)
  2. Open your Privilee app and select the Collection from ‘My Collections’ in the ‘Me’ section
  3. The venue will provide you with a four digit pin to enter
  4. The redemption is complete!

Who can use them? 

Each Collection will specify how many people it is intended for, this is mentioned within the app before you purchase. At the time of redemption, the Privilee Member must be present.

Do I need to book in advance with the venue?

This will depend on the Collection you plan to use. If you have purchased a Collection for F&B, such as brunch or afternoon tea, we suggest making a reservation with the venue in advance and mention at the time of booking that you will be using a Privilee Collection.  

If I buy a Privilee Collection, where do I find it in my app?

You can keep track of all the Collections you have purchased in your app, just go to the “Me” section of your app and tap “My Collections".

Can I buy the Collection for someone else?

Currently, Collections can only be purchased for your own use.

Can I view my used Collections?

Yes! You can easily view the vouchers you’ve redeemed or expired vouchers, plus how much you've saved! Go to the “Me” section of your app, tap “My Vouchers” and then “Used/Expired”. Your savings will be displayed at the top of the screen.

Can I use a Collection and a Privilee discount together?

Collections are already offered at a discounted price so cannot be used in conjunction with other discounts and offers. 

Will I need an internet connection to redeem my Collection?

Yes, to redeem your Collection, you need to be connected to the internet.

Is there a limit to how many Collections I can buy?

There is no limit to how many Collections you can purchase, so don’t worry! However, some Collections are ‘limited’, with a restricted amount available, this will be clearly detailed on the Collection.

Can I buy the same Collection, more than once? 

Yes, you can buy the same Collection several times. This is a great option for the poolside F&B offers available- so you can use them every time you Privilee! 

My Privilee membership expired before I used my Collection, what do I do?

Collections are exclusive to Privilee Members, therefore can only be used while your membership is active. Please make sure to redeem all purchased Collections ahead of your membership expiry. You can find your membership expiry date in the “Card” section of your app. 

What happens if I purchase a Collection and don’t use it in time?

There is an expiry date listed on each Collection. We’ve included this so you can see the validity of the offer and can plan around this. Unused Collections cannot be refunded or exchanged for something else so please do redeem them! 

Can I use my Collection during public holidays?

This is dependent on the Collection/venue, and will be listed on the Collection within the Ts&Cs. If you are still unsure and want to check before purchasing, we suggest you call the venue to reconfirm. 

Can myself and another Privilee Member buy the same Collection and redeem it at the same time?

Yes! Generally speaking, as long as the Collection have been purchased and the booking has been made, you both can use your Collections. Any restrictions will be clearly outlined in the Collection Ts&Cs. 


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Mar 10, 2021