Why do I have to plan my visit in advance?
Planning your visit in advance helps venues anticipate and manage capacity so they know who will be at their venues throughout the day.
How do I plan my visit?
Privilee spots are released at 8pm every evening for the following day. You will be required to select a venue and an AM or PM slot based on when you plan to Privilee.
When you have selected a venue and time, it will be added to your schedule. This can be found in “Me” >> “My schedule”.
Am I guaranteed a spot at the venue?
Access is based on a first come and first served basis. There are some (rare!) occasions where venues reach full capacity and are unable to accept additional guests due to health and safety guidelines.
I have planned to visit a venue, but the app says the venue is now unavailable. What should I do?
You can visit the app to explore other venue options, or give us a call (04 554 7820) and we are happy to guide you on where to Privilee!
The venue I want to visit is full, what do I do?
When Members check-out or change their plans, spaces are released for other Members to use, please check throughout the day or visit the app to explore other venue options.
Do all venues require advance planning?
Not all venues require advanced planning, many are accessible on a walk-in basis. These venues can be found in your app.
If I plan to arrive before 2pm, how long can I stay at the venue?
If you arrive before 2pm, you can stay at the venue as long as you like.
Can I come earlier than my planned visit?
No, if you have a 2pm slot and want to arrive earlier, you need an AM slot - so plan accordingly!
What do I do if my plan’s change and I no longer plan to Privilee?
Go to the ‘Me’ >> ‘My schedule’ section of your app and you will see the option to cancel, simply tap ‘cancel’ and you will receive an email to confirm this visit has been cancelled.
Do I have to check out upon leaving a venue?
Yes, please check out when you have finished Privilee’ing. This helps our partners stay up to date with the capacity restrictions at their venue, and means another Member can take your space.
How often can I Privilee?
As often as you like! Your membership gives you unlimited access to all Privilee beach, pool and gym venues.
Some fitness classes may have restrictions, this is clearly detailed within your app.
Contact us on 04 554 7820 or firstname.lastname@example.org