Everything you need to know about Guest passes!

On top of access to five-star resorts, premium gyms and fitness classes, plus up to 50% off food, drinks and spas, there is another perk to your Privilee membership; Guest passes! 

Privilee Members can treat their friends, family, or visitors to weekday access to the UAE's number one lifestyle membership - the perfect gift idea and super convenient when you have visitors.

Guest passes can be purchased directly through your app here.

What are Privilee Guest passes? 

Privilee Guest passes let your friends and family experience the benefits of a Privilee membership.

Your guests will have access to Privilee venues and the same membership benefits that you do, including access to pools, beaches, and gyms, plus food and drink discounts.

It’s the perfect solution when you have visitors who want to visit iconic beach resorts and five-star pools across the UAE, for a fraction of the price!

Where can Privilee Guest passes be used? 

Guest passes can be used at all Privilee venues, excluding the below:

  • Saadiyat Rotana Resort
  • 321 Sports Padel
  • Ahdaaf Padel Club, City Centre Al Zahia
  • Ahdaaf Padel Club, Ma'aisem
  • Padelae Abu Dhabi
  • Padelae Dubai
  • Padelae Ladies Dubai
  • Padelae Sharjah

Guest passes work the same way as your Privilee membership, your guest plans their visit via the app and checks in just like you do. 

Who can buy Privilee Guest passes?

Privilee Guest passes can be purchased by Privilee Members that have an active membership.

Who should I buy a Privilee Guest pass for? 

Privilee Guest passes are perfect for when you have friends or family visiting (think endless Privilee days in gorgeous resorts!). Free access for up to three children per family is included with Guest passes - a great benefit if your guests have little ones and you want to Privilee together.

Privilee Guest passes are a great gift idea for teachers, friends, family or someone who wants to try Privilee before committing to a membership.

What about kids' access?

Each guest pass includes access for up to three children, per family. That means, each guest pass allows access for one adult and up to three children

Please check each individual venue for their child access policy.

Are there any restrictions? 

Guest passes can only be used on weekdays and visits to venues can be planned from 8.15pm the night before Guests plan to Privilee. Access on weekends and public holidays is not included.

How do I buy Guest passes?

The process is simple, follow these steps:

  • Open your Privilee app and go to the ‘Me’ section. 
  • Tap ‘Guest passes’ and the Guest Pass you want to purchase; 5 or 10 days.
  • Add your guests name, email address and phone number. You can add a personal message to the person you are purchasing the guest pass for.
  • Tap ‘Complete purchase & send’.
  • Your guest will receive an email containing details on how to activate the guest pass - they will select a date for the guest pass to start. 

How does the guest use their Guest pass?

Your guest will need to download the Privilee app and follow the steps that were sent to them via email when you purchased the Guest pass. They will be asked to select the date they want the Guest pass to be active from and to add their photo.

Once they are set up, they use the Guest pass like a normal Privilee Membership.

Do I need to be present when they’re using the Guest pass?

No! The great thing about Privilee Guest passes is that your guest can visit venues alone, no one needs to accompany them. 

How does my guest activate the Guest pass?

When you purchase the Guest pass, your guest will be emailed instructions to set it up. This will involve selecting a date to activate the Guest pass and to add a photo of themselves.

How many Guest passes can I buy?

There is no limit to how many Guest passes you can purchase.

If I buy a Guest pass for someone, how will they receive it and know it’s a gift from me? 

When you purchase a Guest pass, you will add details of your guest, including their email address and the option to add your own message. Therefore, you can write a message to let them know the it's from you, which they will receive via the email you have provided for them.

My sister and her husband are visiting with their three children, how can I gift them Privilee Guest pass?

You can gift the Guest pass via email. You will need to purchase two guest passes for your sister and her husband, and add their details at the time of purchase (name, email and phone number). Up to three kids go free per family, so you won't need to buy additional passes for the kids.

Your guests will need to download the Privilee app to plan visits and check in at Privilee venues - most partners have free WiFi that they will be able to connect to.

I've joined Privilee during Love Week, do I get a complimentary Guest pass?

Yes, buy any Privilee membership during Love Week and get a complimentary weekday Guest pass!

When is Love Week?

Love Week will run from Monday 12th to Sunday 18th February.

How long is the Guest pass valid for?

The complimentary Guest pass is valid for one weekday until 22nd March 2024.

Where do I find the Guest pass?

The Guest pass will be in the 'Me' section of your app under 'Guest passes'.

How do I send the Guest pass?

  • Open your Privilee app and go to the ‘Me’ section. 
  • Tap ‘Guest passes’ and select the complimentary weekday Guest pass
  • Add your guests name, email address and phone number
  • Tap 'Send'
  • Your guest will receive an email containing details on how to activate the guest pass - they will select a date for the guest pass to start

Enjoy Privilee'ing with your guests! Don't forget to tag us, @Privilee_UAE


Website | Instagram | Facebook

Dec 9, 2020